Order Processing
Orders are processed on business days, excluding holidays. Processing time depends on product availability and fulfillment location. Any stated processing time is separate from the carrier’s transit time.
Some products may ship directly from our suppliers or manufacturers. Orders containing multiple items may arrive in separate shipments.
Shipping Rates & Availability
Available shipping options and charges are displayed at checkout. Shipping costs may vary based on the delivery address, package size, weight, and shipping method. If your address does not show an available shipping option, please contact logistics@ProWaterConnect.com for assistance.
Delivery Estimates & Tracking
Delivery estimates are estimates unless a guaranteed service is expressly offered. Weather, carrier disruptions, and other circumstances may affect delivery.
Tracking information will be provided when available after your order ships. Please allow time for the carrier to scan the package and update its tracking information.
Backorders & Shipping Delays
If we cannot ship within the stated timeframe—or within 30 days when no shipment timeframe was provided—we will notify you, provide an updated shipment estimate when available, and offer the option to accept the delay or cancel the unshipped portion of your order for a prompt refund.
Shipping Addresses & Order Changes
Please confirm that your shipping address is complete and accurate before placing an order. Contact us promptly if you need to correct an address or request a cancellation. Changes may not be possible once fulfillment has begun. Any additional charges for an address correction or reshipment will be explained before proceeding.
Damaged, Missing, or Incorrect Shipments
Inspect your shipment upon arrival. If an item arrives damaged or incorrect, please keep the packaging and contact support@ProWaterConnect.com promptly with your order number and photos of the item, shipping label, and packaging.
If tracking shows delivery but you cannot locate your package, check nearby delivery areas and with other household members, then contact us. We will help investigate with the carrier or supplier.
For returns and warranty requests, please refer to our Refund & Warranty Policy.
Questions?
Contact support@ProWaterConnect.com for assistance with your shipment.
